We are committed to providing world class customer services throughout your Silver Cross experience 

When you buy a Silver Cross pram, pushchair, stroller or highchair, you can be sure that the item has been researched, designed, manufactured and tested to the highest possible standards. With over 130 years of experience, Silver Cross is the brand you can trust.

In addition to this guarantee of quality, we aim to provide a corresponding level of quality in our after sales care.

Every one of our 100 official retail partners in the Australia and New Zealand highly trained in all aspects of Silver Cross. Not only will they help you make the best decision about which Silver Cross products to choose; they also offer a full sales back up, meaning that any queries or problems you have can be dealt with quickly and efficiently. You can easily find your local retailer by visiting our store locator page.

Silver Cross also has a special service department set up in Victoria. Their job is to ensure that any products sent for repair via the retailer network or through us here at Silver Cross HQ are fixed rapidly and sent back to our customers as soon as possible, in order to keep any disruption to you to a minimum.

In addition to our retailer network, Silver Cross also has a dedicated customer services team, based here at Silver Cross HQ in Braeside, Victoria. It is their job to ensure that each and every customer enquiry we receive gets dealt with quickly and with the minimum of fuss. Any initial questions you may have for Silver Cross can be answered in our Contact Silver Cross section, and this may be a good starting point for any query you may have.

WARRANTY INFORMATION

Your Silver Cross item is warranted to be free from any manufacturing defects for a period of time from the date of purchase under normal use and in compliance with the operating instructions.

This warranty is not transferable and extends only to the original retail purchaser and is only valid when supplied with proof of purchase. Please retain proof of purchase for this limited warranty.

The warranty is valid only in the original country of purchase. This warranty is subject to the conditions set forth by country in which the items were purchased. Conditions may vary. Silver Cross will not ship replacement or repair parts out of the country of purchase.

Silver Cross will provide replacement parts or conduct repairs as determined fitting by the company. Silver Cross reserves the right to exchange item with a replacement part. Some parts may be replaced with newer model parts as the stroller is improved over time. Please note that a repair issue will NOT be covered by this warranty if:

- Damage is caused by improper installation of parts and/or accessories. Please refer to instruction booklet for guidance on stroller assembly and use.

- The issue is caused by misuse or poor maintenance. Please refer to this instruction booklet for guidance on stroller use and maintenance.

- Damage is corrosion, mould or rust caused by lack of maintenance or service.
- Damage is due to general wear and tear, which is the result of everyday use or negligence.
- Damage is caused by sun intensity, sweat, detergents, damp storage or frequent washings.
- Repairs or modifications are carried out by a third party.
- Stroller is purchased from an unauthorized retailer. A list of our approved retailers can be found on our website.
- Stroller is second-hand.
- Stroller is damaged as a result of an accident, airline or freight damage.

Is it safe to order online?

Of course. Silver Cross Australia use GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online please contact us to arrange payment.

Are my personal details safe with Silver Cross Australia?

Silver Cross Australia practices safe e–commerce. We do not store credit card details and do not share any of our customers' information with any other parties.

How can I place an order?

Online using paypal or your credit card. We accept Visa and Mastercard.

What are the returns/exchange policy?

Our Returns Policy is just a click away: See Returns & Exchange below.

What if my goods are damaged or faulty?

We check everything before sending them to our customers however if something is found to be damaged or faulty on delivery, please contact us within 2 days of receiving your goods and we can exchange the faulty item for you. The item needs to be returned as it was received: unworn, unused and with labels intact.

How much does delivery cost?

Free delivery on all Australian orders over $1000

$20 for all other Australian orders (except for orders that include a bulky item such as a pram or stroller or large carton for a toy, which will cost $35)

Orders to New Zealand will cost $50 for toys and accessories.

Does Silver Cross deliver worldwide?

No, unfortunately we do not offer international delivery. Accessories and toys can be ordered from New Zealand only.

When will my order arrive?

We our best to ensure your order is delivered as soon as possible. All orders should arrive between 3 -10 business days, depending on your location.

What if my goods are damaged or faulty?

We check everything before sending them to our customers however if something is found to be damaged or faulty on delivery, please contact us within 2 days of receiving your goods and we can exchange the faulty item for you. The item needs to be returned as it was received: unworn, unused and with labels intact.

EXCHANGES AND REFUNDS

Unfortunately we are not able to issue a refund for change of mind purchases.

FAULTY ITEMS

If you receive a faulty item please contact us within 7 days of the date of delivery via email at info@silvercross.com.au

Please see our return instructions below.

RETURN INSTRUCTIONS

When returning goods please include;

a) your name and Returns Authorisation number on the outside of the parcel

b) the item you are returning

c) All items must be sent back to us via a courier with a tracking number 

All items must be sent to:

10 Capital Court, Braeside Victoria 3195

When we have received your item we will process the refund or exchange and you will be notified via email.

No responsibility accepted for items being returned, until they are received at our address.information with anyone! To read more on our Privacy Policy please follow the relevant link in the footer of all pages on our website.

Payment 

We currently accept Visa and Mastercard payments. 

Sorry, at this time we are unable to accept payment via cheque, bank transfer or any method other than those listed above.

Online Security

We use GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information.

SSL encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser. You can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

If however you still feel uneasy about ordering online please feel free to contact us and we can arrange the order over the phone.

We practice safe e–commerce and do not store credit card details. For your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company to ensure your credit card is not being used fraudulently.

Personal Information

We do not share any of our customer information with anyone! To read more on our Privacy Policy please follow the relevant link in the footer of all pages on our website.