Buy With Confidence

Silver Cross values its customers, so when you buy from us directly, you'll receive the best service now and in the future.

The following are the key benefits of ordering with us online:

Australia and New Zealand Silver Cross 3 year warranty commenced October 2018. Prior to this, warranties are applicable for 2 years from date of purchase. Please note your extended warranty registration must be completed online within 28 days of receiving your goods to be eligible for the additional warranty.

When you buy from Silver Cross, your purchase is automatically protected by a standard two year warranty against manufacturing faults. When you register your product via our online extended warranty registration form, you will receive an additional 1 year free warranty.

Our collection is guaranteed for a period of 24 months (plus an additional 1 year warranty when registered via the online form) from the date of purchase against manufacturing faults and material defects, when the product is used correctly according to the manufacturers instructions. The manufacturers warranty is not transferable and only the original purchaser can make a claim. Please retain your proof of purchase.

During the lifetime of your Silver Cross product, our New Zealand-based team of dedicated customer service agents are available Monday-Friday, 09.30am to 5.00pm and Saturday 10.00am to 3.00pm to answer any query you may have about your purchase. Call us on 021 859 344 or email

If for any reason you wish to return your Silver Cross product we will collect it and give you a full credit within 14 days of purchase (this will not affect any of your statutory rights).