Money back guarantee
We know families come in all shapes and sizes. That’s why we offer 30 day risk free returns - ensuring you find the right fit.
Simple & Easy Returns
Here's how it works..Our award-winning prams are now available with a 30 day money back guarantee for online purchases
1. Unpack, set up & test inside
Carefully set-up your pram from the comfort of home to test inside only. Watch our video carefully - it’s important to leave the packaging on. Your pram's instruction manual shows all the parts that come with the pram.
2. Love it or leave it
You have 30 days from the date of purchase to decide if you want to love and keep it or leave it and return it back to us. Please ensure all accessories remain unopened.
4. Full refund
We’ll cover the return shipping cost and refund you for the full cost of your pram. Our 30-day risk free returns program is available for all prams excluding Aston Martin Surf, Heritage Doll prams and Jet Stroller.
Your refund will be processed for the original purchase price of the pram and any accompanying accessories. Original shipping payment will not be refunded. Please make sure your pram and any accessories are returned in original condition. Original condition means no signs of use or damage and the product has been re-packed how it arrived (i.e. with all protective packaging to ensure no damage during transport). We understand the box may incur some incidental damage during transport and when removing the tape, please ensure that you take the best care you can when unpacking and re-boxing your pram. Prams and accessories that are not deemed to be in original condition cannot be accepted for a full return.
If there is any damage to your pram when you have received it, please ensure you report this to us before sending it back.
Accessories & Spare Parts
Accessories and Spare Parts purchased in the same transaction as a pram can be returned with the pram provided they are also in original condition. Our terms otherwise excludes accessories/spare parts purchased in a separate transaction.
Our terms excludes returns for a different colour, different model or returns to take advantage of a variation in price. The change of mind return terms can only be used once due to the high cost of shipping.